Thank you for considering our online chandelier business based in London. We want you to be completely satisfied with your purchase and offer the following returns policy:
- If you are not satisfied with your chandelier, you may return it within 14 days of delivery for a full refund or exchange.
- To be eligible for a return, the chandelier must be in its original condition and packaging, with all parts and accessories included.
- Please contact our customer service team at [contact information] to request a return or exchange.
- You are responsible for the cost of returning the chandelier to us, and we recommend using a tracked shipping method for your own protection.
- If the chandelier arrives damaged or is defective, please contact us within 48 hours of delivery to request a replacement.
- Custom or special order items may not be eligible for return or exchange.
- returns policy does not affect your statutory rights.
- We appreciate your business and hope that you will be satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.